mPokket Customer Care Number India – Official Support Helpline

Digital loan apps have become popular in India because they offer quick access to small-ticket loans. One such platform is mPokket, which mainly serves students and salaried professionals. Many users search for the mPokket customer care number when they face issues related to loan repayment, account verification, disbursal delays, or incorrect charges.

If you are looking for the official mPokket customer support contact details in India, this guide explains the customer care number, email support, complaint escalation process, working hours, and safe ways to contact the company.

Official mPokket Customer Care Details

According to mPokket’s official support page, customers can contact their support team using the following channels:

Support Type	Contact Details	Availability
Customer Care Number	033-6645-2400	9:00 AM – 7:00 PM
Email Support	support@mpokket.com	24/7 email submission
Escalation Email	supervisor@mpokket.com	For unresolved issues
Complaint Portal	Online grievance form	Available online

The company confirms customer support availability during business hours through its official website.

mPokket Customer Care Number

The main mPokket customer care number in India is:

033-6645-2400

You can use this number for:

Loan repayment issues
EMI schedule clarification
Loan approval delays
KYC verification problems
Account login errors
Refund-related concerns
Credit report disputes

Several financial portals also list the same customer support number.

mPokket Customer Support Email

If you cannot reach the helpline, email support is often the better option.

Email Type	Email Address	Purpose
Primary Support	support@mpokket.com	General issues
Escalation	supervisor@mpokket.com	Unresolved complaints
Complaint Submission	support@mpokket.com	Formal grievances

When emailing, include:

Registered mobile number
Loan account number
PAN-linked details
Screenshot of issue
Transaction ID

This helps the support team respond faster.

Official complaint instructions are available through mPokket’s grievance page.

Best Time to Contact mPokket Support

Calling during less busy hours can improve response time.

Time Slot	Expected Wait Time
9:00 AM – 11:00 AM	Low
11:00 AM – 2:00 PM	Medium
2:00 PM – 5:00 PM	High
5:00 PM – 7:00 PM	Medium

For faster service, call in the morning.

Common Problems Handled by mPokket Customer Care

Users usually contact mPokket support for the following:

1. Loan Not Credited

Sometimes the app shows approval, but funds are delayed.

Support can verify:

Bank processing status
Wallet transfer status
Technical failure

2. Repayment Not Updated

After payment, the app may still show dues.

Support can:

Check transaction records
Update payment status
Reverse duplicate charges

3. KYC Rejection

Users may face Aadhaar or PAN mismatch issues.

Customer care can help verify:

Document clarity
Name mismatch
Mobile linking problems

4. Incorrect Penalty Charges

Late fees may appear incorrectly in some cases.

Support can review:

Loan terms
Repayment history
Penalty calculations

How to Contact mPokket Through the App

Besides phone support, users can contact support inside the mobile app.

Step	Action
1	Open mPokket app
2	Log into account
3	Go to Help section
4	Select your issue
5	Submit support ticket

The in-app system can sometimes provide faster resolution than phone calls.

You can also access the app here:

mPokket Grievance Redressal Process

If your issue remains unresolved, mPokket provides an escalation path.

Level	Contact Method	Response Time
Level 1	Customer care	7 days
Level 2	Supervisor email	7–14 days
Level 3	Nodal officer	Further review
Level 4	RBI Ombudsman	External complaint

Official grievance details are published on the company website.

Important Safety Tips Before Calling

Because many fake loan support numbers appear online, always verify before contacting.

Follow these precautions:

Use only the number from the official website
Never share OTP with anyone
Never reveal UPI PIN
Avoid paying to personal accounts
Keep screenshots of all communication

How to Write an Effective Support Email

A well-written email improves response speed.

Sample format

Subject: Loan repayment issue – Registered mobile number XXXXXXX

Include:

Name
Mobile number
Loan ID
Problem description
Payment proof

This allows the support team to locate your account quickly.

mPokket Headquarters in India

mPokket’s corporate office is located in:

Office	Address
Head Office	PS Srijan Corporate Park, Sector V, Kolkata

Official address listed by the company.

When You Should Escalate

You should escalate if:

No reply after 7 days
Wrong loan reporting
Harassment from recovery calls
Incorrect CIBIL reporting
Failed repayment still showing pending

In such cases, use the escalation email or complaint portal.

RBI Complaint Option

If the issue remains unresolved, borrowers may approach:

Reserve Bank of India Integrated Ombudsman Scheme

You may file complaints for:

Unfair lending practices
Harassment
Wrong charges
Poor grievance handling

Customer Care Response Expectations

Contact Method	Average Response
Phone	Same day
Email	24–72 hours
Escalation	3–7 days
RBI complaint	Several weeks

Phone calls are usually fastest for urgent issues.

Frequently Asked Questions

Is mPokket customer care toll-free?

No. The support number 033-6645-2400 is not toll-free.

Can I contact mPokket on WhatsApp?

Currently, mPokket does not officially list a WhatsApp support number.

Is email better than calling?

For payment disputes, email is often better because you get written proof.

What if support does not respond?

Use the escalation process or file a complaint with RBI.

Final Thoughts

Finding the correct mPokket customer care number in India is important if you need help with your loan account. The verified support number is: